Returns policy

We are unable to exchange items that are not damaged, defective or incorrect.

We encourage customers to contact us within 3 working days upon receiving the goods should there be any errors, damages or concerns so we can resolve the situation as efficiently and as quickly as possible.

Any goods ordered by the buyer subsequently returned to KMCMS for any reason other than faulty manufacture, will be subject to a restocking charge equal to 15% of the invoice value of the goods. The forgoing condition is further subject to goods being returned in the condition dispatched, and the responsibility for any costs or charges incurred in the return of such goods to the premises of KMCMS will be the buyer’s.

Items must be returned in the packaging in which they arrived. If not then adequate measures must be taken to ensure a safe return. Please note that we reserve the right to send goods back to you that have been returned to us after 30 days unless they are faulty.

KMCMS will check all items returned as damaged or defective. In the event of finding no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

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