We are unable to exchange items that are not damaged, defective or incorrect. We encourage customers to contact us within 3 working days upon receiving the goods should there be any errors, damages or concerns so we can resolve the situation as efficiently and as quickly as possible.
Any goods ordered by the buyer subsequently returned to Excel Supplies for any reason other than faulty manufacture, will be subject to a restocking charge equal to 15% of the invoice value of the goods. The forgoing condition is further subject to goods being returned in the condition dispatched, and the responsibility for any costs or charges incurred in the return of such goods to the premises of Excel Supplies will be the buyer’s.
Items must be returned in the packaging in which they arrived. If not then adequate measures must be taken to ensure a safe return. Please note that we reserve the right to send goods back to you that have been returned to us after 30 days unless they are faulty. Excel Supplies will check all items returned as damaged or defective. In the event of finding no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
Free delivery on orders over £90 Ex.VAT
£8.50 for orders below £90 Ex. VAT
Delivery (UK Mainland)
Other than the large/weighty machines and specialist items in our range, we normally stock all the products listed on this site and dispatch them direct from our own warehouse. The customer however accepts that not all items are in stock at all times, and in this case delivery may take longer than would otherwise be the case. Should you require an order that needs a guaranteed delivery date, please contact us to perform a stock check on your items by sending us an email to email@example.com.
We aim to deliver all orders complete within 3 working days. All orders are confirmed during business hours. Our usual delivery schedule is Monday to Friday between 8am and 5pm. We do cater for delivery times before 12pm, but this is at an extra cost. Specific delivery days, including Saturdays, and alternative delivery addresses can be accommodated but these are also subject to additional carriage charges and are subject to our own security checks.
Separate delivery and collection charges apply to larger equipment. Please feel free to contact us for further clarification of our delivery policy.
Delivery (Outside Mainland UK & Harder to reach areas)
Please note that despite our offer of free delivery on all orders over £90 (ex VAT) being shipped to the UK, due to extra courier costs delivery to places of geographical difficulty such as the Scottish Highlands will incur an extra carriage charge which will be shown at the checkout. There is a standard charge for orders under 20Kg but heavier orders over will incur a surcharge. This will apply to the following areas:
For an accurate quotation on orders going to the above areas, please contact us or send us an email with the items you require.